Effective feedback
Objectives
By the end of the Course, participants will be able to provide constructive and valuable feedback to others, and receive feedback gracefully, with an open mind and without being defensive. Participants will understand how cultural differences can influence the way team members give, receive and perceive feedback.
Content
Pre-course questionnaire
What is feedback
Different types of feedback
Active listening and assertiveness
Giving feedback
Sandwich method
Summarizing and reflecting back
Receiving feedback
Growth mindset
Reframing and acceptance
Practical tools
Cultural sensitivity
Meyer’s Cultural differences scale
Post-course questionnaire
7 hours
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