Effective communication
Objectives
By the end of the course, participants will be able to identify their preferred communication style, communicate with greater clarity, improve their listening skills, and chose an assertive communication style. Participants will be more aware of cultural differences in communication styles and preferences and will be able to communicate more effectively in a diverse environment.
Content
Pre-course questionnaire
What do I communicate?
Communication blind spots
Ofman quadrant
Communication styles
The 4 communication styles
Diagnostic of the favoured style of the participants
Advantages and pitfalls of each style
Assertiveness
Assertive communication
DESC method
Active listening
OARS model
Practical tools
Communicating across cultures
Post-course questionnaire
7 hours
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