Assertive Communication
Objectives
By the end of the Course, participants will be able to recognise their communication style, its avantages and pitfalls, and which style is more appropriate for each situation. The course will address tools for giving and receiving effective feedback, and train assertiveness techniques.
Content
THEORETICAL PART - VIDEOS AND DIAGNOSTIC QUESTIONNAIRE
Communication Styles
Assertiveness
DESC Method
Receiving Feedback
Giving Feedback
The videos and supporting material are made available to participants 10 days before the face-to-face training.
The 5 videos last approximately 35 minutes and are in English with French subtitles.
PRACTICAL PART - FACE-TO-FACE SESSION
Review of theoretical concepts and Q&A
Practical application of assertive communication :
The DESC method in practice
Giving and receiving feedback
The rules of assertive communication
Pitfalls to avoid and good practices to develop
3 hours
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